Service Assurance
Enterprise-grade support with 24/7 global coverage and dedicated engineering teams
Trusted for mission-critical solutions by industry leaders
Support Severity Levels
Comprehensive support structure with severity-based response times for all critical business operations
Critical
Highest Severity
- • Complete system outages
- • Data loss incidents
- • Security breaches
- • Production environment failures
High
High Severity
- • Major functionality issues
- • Performance degradation
- • Integration failures
- • Significant user impact
Medium
Medium Severity
- • General functionality issues
- • Configuration questions
- • Feature requests
- • Best practice guidance
Low
Low Severity
- • General inquiries
- • Documentation updates
- • Enhancement requests
- • Training questions
Why Choose Interactor Support
Experience the difference of working with platform experts
50% Faster Resolution
With dedicated engineers who built the platform, you get faster issue resolution and expert guidance.
- Direct access to platform engineers
- Proactive issue detection and prevention
- Optimized troubleshooting processes
No-Code Simplicity
Our no-code platform allows any engineer to quickly manage and troubleshoot your integrations.
- Visual integration management
- Reduced technical complexity
- Faster team onboarding
Support Requirements
To ensure effective support delivery, we require customers to meet certain conditions
Customer Requirements
Error Correction Attempt
Customer must attempt to correct errors following provided documentation and best practices before escalating to support.
Sufficient Information
Provide comprehensive information including error messages, logs, configurations, and steps to reproduce issues.
Minor Release Installation
Install and maintain current minor software releases to ensure compatibility and access to latest fixes.
Infrastructure Maintenance
Maintain necessary hardware and infrastructure configurations as specified in system requirements.
Support Exclusions
Non-Specified Hardware
Software used with hardware not meeting specified system requirements or compatibility standards.
Modified Software
Issues arising from software modifications not performed by Interactor or without explicit authorization.
External Factors
Errors from accidents, misuse, third-party software conflicts, or environmental factors beyond our control.
Developer Software
Developer tools, beta versions, or software provided at no charge for evaluation or development purposes.
Support Contact Channels
Multiple ways to reach our support team based on your needs
Startup Program Available
Potential cost savings and dedicated support for qualifying startups and growing businesses
Ready for Enterprise-Grade Support?
Join the companies that trust Interactor for their mission-critical integrations with 24/7 expert support
